Refund policy

At Bin Mahmood Store, your satisfaction is our priority. Please read our policy carefully before placing an order.

Return Window

We accept returns within 7 days of delivery. After 7 days, we are unable to offer a return or exchange.

Conditions for Return

Product must be unused and in original sealed packaging
Items that have been opened, used, or damaged by the customer are not eligible for return
Original receipt or proof of purchase is required

Non-Returnable Items

Exchange Policy

We offer exchanges for defective or damaged products only. Please contact us within 7 days of delivery with clear photos of the damaged item.

Refund Method

Online payments: Refund processed to original payment method within 5–7 business days
Cash on Delivery (COD): Refund issued as store credit or bank transfer

How to Request a Return

Please include your order number, reason for return, and photos if applicable.

Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item was received damaged or incorrect.

This policy applies to all orders placed on binmahmoodstore.online